Terms & Conditions - Shipping & Returns
The terms and conditions (Terms) govern your use of our shipping and returns services. By using our website and services, you agree to abide by these Terms. Please take the time to review them carefully before proceeding.
1. Shipping
We understand the excitement of receiving your order promptly. That is why we offer free shipping on all our products. We strive to dispatch all purchases within 2 working days. However, there may be occasional delays to our services due to unforeseen circumstances. Rest assured, we will do our best to keep you informed and get your order to you as quickly as possible.
2. Returns
Your satisfaction is our priority. If for any reason you are not entirely satisfied with your purchase, you have the right to cancel your order within 14 days of receiving your goods. We kindly ask that you initiate the cancellation process as soon as possible within the 14-day period.
3. Returns Procedure
When returning a product, please provide a clear reason for your decision. We encourage you to notify us via email before sending back your return parcel, as it helps us streamline the process. Here is what you need to know:
• All returned items must be unused and with tags attached, just as they were when they left our shop.
• Please take care to pack your product(s) securely to prevent any damage during transit. You are responsible for the goods until they reach us.
• Upon receiving the returned goods, we will reimburse you within 14 days from the date of receipt.
4. Inspection of Returned Goods
We take the condition of our goods seriously. Upon inspection, if we find that the items have not been returned in the same condition as they were when they left our shop, you may be liable for the value of the goods. In such cases, we reserve the right not to issue a refund and return the goods to you.
5. Care of Goods Prior to Return
You are required to take reasonable care of the goods before returning them. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. As the goods are your responsibility until they reach us, please ensure they are packed securely to prevent damage in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we may need to send it back to you.
6. Proof of Postage
For your peace of mind, we recommend obtaining proof of postage when returning items. To ensure the safe arrival of your return parcel to our returns section, consider using a tracking service. Please note that you are responsible for the full cost of return postage.
7. Conclusion
We appreciate your trust in our Company. These Terms and Conditions are designed to ensure a smooth shipping and returns process for all our valued customers. If you have any questions or concerns regarding our shipping and returns policy, please do not hesitate to contact us. Your satisfaction is our top priority, and we are here to assist you every step of the way.